Customer Service

1. Applicability

1.1. Smaltmoto Germany, owner Konstantin von Badewitz, following named Smaltmoto, provides all goods and services solely in accordance with the following General Terms and Conditions. Any supplementary or deviating terms and conditions of the customer shall apply only if Smaltmoto consents to them expressly and in writing.

1.2. The following terms and conditions shall be applicable both to consumers and to companies unless there are express provisions to the contrary.

1.3. All information stated on websites, in brochures, advertisements and non-binding offers shall constitute an invitation to the customer to submit a binding order. An order shall be accepted by confirming the order in writing. The customer must immediately assert any objections raised against the order confirmation in writing.

1.4. Smaltmoto shall remain entitled to all the rights, particularly proprietary rights and copyrights, as well as the right of utilization, duplication and distribution, with respect to any pictures, photos, specifications, plans, drawings, other documentation or material submitted in connection with the bid. Whether and to what degree the customer acquires proprietary rights and rights of use or publication with respect thereto depends on any contractual agreement that he may enter into.

1.5. The customer may place orders exclusively within the scope of technical specifications set by Smaltmoto. If his specifications cannot be taken into consideration, Smaltmoto can provide further assistance, please contact: info@smaltmoto.de

1.6. Execution of orders following receipt of customer documents to be submitted shall be subject to the approval of such documents by Smaltmoto.

1.7. In the event of contradictory information by the customer, digital manufacturing data provided by the customer shall take precedence over other information.

1.8. Agreements entered into shall bind the customer to accept and pay for goods and services ordered.

2. Consumer’s right of cancellation

If the customer is a consumer pursuant to s. 13 BGB (German Civil Code), distance contracts entered into solely through means of telecommunications (e.g., orders placed via an online shop) shall be subject to the following provisions:

2.1. Right of cancellation The customer may cancel his contract within two weeks in writing (e.g., letter, fax, email) without having to state any reasons or, in the case of goods, by returning the items within the cancellation period. The cancellation period shall commence on the day following the day on which the customer receives these instructions in writing; in the case of goods, however, not before he receives the items (in the case of recurring delivery of similar goods not prior to receipt of the first partial delivery) and nor prior to satisfaction of the duty to supply information under s. 312c para. 2 BGB in connection with s. 1 para. 1, 2 and 4 BGB-InfoV and obligations under s. 312e cl. 1 cl. 1 BGB in connection with s. 3 BGB-InfoV. Sending the declaration of cancellation or returning the goods in a timely manner within the cancellation period shall be deemed compliant with the cancellation period. Such declaration of cancellation shall be directed to:

Smaltmoto Germany,
Konstantin von Badewitz,
Sunderanger 8,
Lenther Str. 2,
Germany.
info@smaltmoto.de

2.2. Consequences of cancellation In the event of an effective cancellation, the services already received by either party shall be returned as well as any benefit already drawn therefrom (e.g., interest payments). If services received cannot be returned in full or in part or only in a deteriorated condition, the respective party shall reimburse the other party for the value of such services instead. In the case of goods this shall not apply if the deterioration in the condition of the items is solely based on an inspection thereof — as would have been possible in a shop, for example. Other than that, the customer can avoid the mandatory reimbursement for value for deterioration caused by utilization in accordance with the provisions by not treating the item as his property and refraining from doing anything that would reduce its value. Items ready for parcel post shipment shall be returned. The costs for the return shall be borne by the customer if the goods supplied match the order placed by the customer and if the price of the goods to be returned does not exceed an amount of EUR 40,00 or, in the case of a higher price of the goods at the time of the cancellations, the consideration or a partial payment as agreed by contract was not yet provided. Otherwise the return will be free of charge for the customer. Items not ready for parcel post shipment will be picked up from the customer's premises. Obligations to refund payments shall be satisfied within 30 days. This period begins for the customer on the day the declaration of cancellation or the goods are sent, for Smaltmoto on the day of its receipt End of cancellation policy instructions

2.3. Exclusion of cancellation The above right of cancellation shall not apply to distance contracts concerning the delivery of goods that are manufactured according to customer specifications or that are clearly customized to meet the customer’s personal needs, or that are not suitable for return due to their nature, or that perish quickly or expire prior to any return as well as contracts concerning the delivery of audio or video recordings or software once the data carriers supplied have been unsealed by the consumer.

3. Pricing, payment, set-off

3.1. The price agreed upon shall prevail. Unless stated otherwise, the prices quoted to consumers shall be deemed gross prices pursuant to s. 13 BGB (German Civil Code) (incl. statutory value added tax) and prices quoted to companies shall be deemed net prices pursuant to s. 14 BGB (plus statutory value added tax). With purchase completion and calculation of a buyer within the European Union the value added tax is proven. Packaging, shipping and insurance costs as well as any other ancillary costs shall be remunerated separately. If the customer is a consumer, he shall bear such costs only if they are reasonably proportional to the value of the item to be delivered.

3.2. As for goods or services that are not to be supplied within three months of entering into an agreement, Smaltmoto shall be entitled to adjust the price in the intervening time period due to increases in wages or material costs. The same shall apply, independent of the period in which goods or services shall be supplied, to goods and services that are supplied or rendered as part of a recurring obligation. Any price adjustment that exceeds the general cost of living by more than two percentage points shall entitle the customer, if he is a consumer pursuant to s. 13 BGB (German Civil Code), to rescind the contract. If Smaltmoto has agreed on prices contingent on certain pricing factors, such as prices for raw material, with customers who are entrepreneurs pursuant to s. 14 BGB (German Civil Code), changes in such price factors may result in corresponding price adjustments independent of the period for delivery and performance.

3.3. The payment takes place generally by advance payment. As payment means are accepted bank credit transfer, Paypal or credit card. Smaltmoto can make special arrangements with the customer for payment by invoice. The customer shall then receive an invoice with the delivery that is due net within 14 days following receipt. Payment shall be deemed to be effected if the payment is cleared and credited to Smaltmoto´s account within a reasonable period of time.

3.4. In the event of default, Smaltmoto shall be entitled to charge late-payment interest in the amount of 5 percentage points above the base rate for consumers and 8 percentage points above the base rate for companies. Its right to assert claims for further damages, particularly as concerns higher interest rates, on other legal grounds shall remain intact.

3.5. If, upon entering into a contract, the asset situation of the customer deteriorates substantially or if such deterioration becomes noticeable upon entering into a contract, thus putting at risk Smaltmoto´s claims for payment, Smaltmoto shall be entitled to suspend the further execution of the contract until the customer provides consideration or offers security. If the customer defaults on payments, all claims against him, regardless of whether they have been invoiced or not, will fall due immediately unless the default was not his fault.

3.6. Payments of the customer will always be set off against receivables already due, as per sections 366, para. 2, 367 BGB (German Civil Code), unless the customer makes other dispositions. The customer shall not be entitled to set off payment against any claims other than claims that are uncontested or confirmed by declaratory judgment.

4. Schedule and deadlines

4.1. In the absence of any agreement to the contrary, deliveries to be made by Smaltmoto shall be obligations to deliver goods; they shall be deemed fulfilled at the time that the goods are handed to the shipper at the place of business or at a warehouse of Smaltmoto.

4.2. Commencement of the delivery and completion periods agreed upon and/or compliance with the deadlines and schedule agreed upon shall be subject to the necessary technical details having been clarified in advance. This shall apply, in particular, to the customer's duties to co-operate. In the event of non-compliance with the schedule agreed upon, the customer shall grant Smaltmoto a reasonable grace period for providing the goods and/or services thus owed. Grace periods shall be set out in writing.

4.3. In cases of force majeure, industrial action and similar circumstances beyond the control of Smaltmoto, the performance period of Smaltmoto shall be extended by the duration of such events. If such events last longer than three months, either party may withdraw from the contract. Any effectively created and statutory rights of rescission shall remain intact. Smaltmoto shall not be liable for delays in performance due to events beyond the control of Smaltmoto and shall not be liable for any expenditure or damage resulting therefrom.

4.4. Subsequent modifications or additions to the contract introduced by the customer and agreed between him and Smaltmoto shall cause schedules and deadlines already agreed upon to be extended accordingly. Preparations for deliveries including notices of imminent shipping as well as the organisation of other agreed measures to fulfil the contract shall be carried out, as a matter of principle, on business days during customary business hours.

4.5. Smaltmoto shall be entitled to make reasonable partial deliveries or render partial services. In the production of circuit board products, excess or short deliveries up to 10% of the quantity ordered are customary for the industry for technical reasons and do not warrant complaints or refusals to accept deliveries. The claim for payment resulting from the delivery quantity reduced or increased accordingly. Early deliveries of goods or performance of services shall be permitted in the absence of express provisions to the contrary.

4.6. If the customer defaults in acceptance, Smaltmoto may demand reimbursement for customary storage costs as well as reimbursement for any other additional expenses in connection with the storage and maintenance of the item(s) to be delivered. In addition, the risk for any accidental loss or accidental deterioration of the goods shall pass to the customer at the time that he fails to accept delivery. If the default in acceptance also constitutes a debtor's default at the same time, Smaltmoto shall be entitled to compensation for any damage caused to it as a result. Further statutory claims of Smaltmoto shall remain intact.

4.7. If Smaltmoto fails to deliver, it shall be liable to such extent as is provided for under 8.

4.8. Products requiring export licenses The customer shall undertake to inform Smaltmoto immediately and without being solicited if a product ordered by the customer could be subject to foreign trade restrictions. The customer must bear all costs and damages incurred by Smaltmoto due to infringement of this obligation, to the extent the customer is responsible for the infringement. Supplying the customer is subject to possible mandatory approvals by the authorities (e.g., Federal Office of Economics and Export Control - BAFA).

5. Retention of title, rescission

5.1. Smaltmoto shall retain title to all goods until such time as payment has been made in full. If the goods and/or services supplied by Smaltmoto include software, a revocable licence for such software will be granted until the time payment is made in full.

5.2. Prior to the full passing of title, the item(s) shall not be pledged, transferred as security, processed or modified without the express consent of Smaltmoto. The customer shall notify Smaltmoto immediately if any third party asserts claims to the goods.

5.3. In the event of conduct by the customer that contravenes the contract, particularly in the event of default in payment, Smaltmoto shall be entitled, within the scope of the law, to rescind the contract, demand the return of the privileged property and use it for other purposes. In the event of rescission, Smaltmoto shall be entitled to withdraw from the customer. the revocable license for software under 5.1.

5.4. If the customer is an entrepreneur pursuant to s. 14 BGB (German Civil Code), he shall be entitled to sell the goods in the ordinary course of business; he shall, however, herewith assign to Smaltmoto all claims against his customers or a third party in the amount of the final amount charged to him by Smaltmoto (including value added tax) that may arise for him from his sales. The customer may collect on such claims even after the assignment. The right of Smaltmoto to collect on such claims shall remain intact. However, Smaltmoto shall undertake not to collect on claims as long as the customer continues to meet his payment obligations from his receipts and does not default in payment and provided that no composition or insolvency proceedings have been instigated and that there is no cessation of payment. But if this is the case, Smaltmoto may demand that the customer disclose the claims assigned and their debtors, hand over to Smaltmoto all necessary information and associated documents concerning collection and notify his debtors of such assignment.

5.5. In the event that the property right of Smaltmoto with respect to the goods delivered and subject to retention of title expires due to combination (e.g., by assembly), the (shared) property right of the customer with respect to the undivided object shall pass to Smaltmoto in proportion to the invoiced value of the privileged goods and will be stored by the customer at no charge.

5.6. Smaltmoto shall undertake to release the securities at the request of the customer to such extent as their realisable value exceeds the claims to be secured by more than 10 per cent.

6. Special duties of the customer to co-operate

6.1. If the performance of services agreed upon requires the co-operation and/or participation of the customer, the customer shall ensure that Smaltmoto receive all necessary and relevant information and data in a timely manner as well as of the requisite quality. As concerns programming work, the customer shall provide Smaltmoto with the necessary computing capacity, test data and data acquisition capacities in a timely as well as sufficient manner.

6.2. If the customer fails to fulfil his duties to co-operate in full, in part or in a timely manner, the performance period of Smaltmoto shall be extended accordingly until such time as the customer meets his duties to co-operate. Furthermore the customer shall reimburse Smaltmoto for any expenses and damage caused by his failure to co-operate, unless such failure to co-operate was due to circumstances beyond his control.

7. Rights of complaint

7.1. Smaltmoto manufactures its products to state-of-the-art standards in effect at the time a contract is entered into. Any use intended by the customer that goes beyond the customary use of such products or that requires a level of quality that deviates from the norm, particularly applications relevant to security engineering, shall be agreed on by contract.

7.2. Warranty claims of the customer against Smaltmoto shall be subject to the following provisions as well as statutory provisions.

7.3. Normal wear and tear typical of consuming shall not constitute cause for a complaint. The customer shall comply with the recommendations of Smaltmoto and/or the manufacturer regarding operation, storage and/or maintenance. Only authorised changes shall be made; technically appropriate replacement parts and consumables shall be used and shall correspond to the relevant specifications. If the customer violates any of these obligations and thus causes, directly or indirectly, defects, Smaltmoto shall not accept any liability.

7.4. The customer shall notify the supplier about obvious defects in writing at the latest 7 calendar days from receipt of the goods, and not noticeable defects within the same 7-day period after the defect had been detected. Otherwise the assertion of an obvious warranty claim shall be excluded. If the customer is an entrepreneur under s. 14 BGB (German Civil Code), the duty to examine and to report defects pursuant to s. 377 HGB (German Commercial Code) shall remain intact. If a complaint is made, the customer shall describe the symptoms of the defect in written and detailed form to Smaltmoto or, if so ordered by Smaltmoto, provide defective devices or parts for the purposes of testing and subsequent performance.

7.5. In the event of a defect, the customer shall grant Smaltmoto a reasonable period of time for subsequent improvement. Smaltmoto reserves the right to effect subsequent performance, at its discretion, by subsequent improvement or subsequent delivery. If subsequent performance fails or is unreasonable from the point of view of the customer, the customer shall be entitled to withdraw from the contract or demand that the purchase price be reduced. Withdrawal shall be excluded if Smaltmoto´s breach of duty is merely insubstantial.

7.6. Warranty claims shall be subject, from the time the risk is passed, to a limitation period of 24 months in the case of deliveries to consumers and 12 months in the case of deliveries to companies. Work performed shall be subject, from the time of acceptance, to a period of 12 months for companies and 24 months for consumers. The aforementioned limitation periods shall not apply to recourse claims under sections 478, 479 BGB (German Civil Code) in the case of fraudulently concealed defects as well as to claims for damages under 8.3 to 8.6, which shall be subject to statutory limitation periods.

7.7. Separate guarantees of Smaltmoto shall not be affected by the aforementioned warranty provisions.

7.8. Parts replaced in the course of subsequent improvement or subsequent delivery shall become the property of Smaltmoto and shall be returned by the customer at the request and expense of Smaltmoto.

7.9. If it is determined that Smaltmoto provides services due to defects alleged by the customer, without there actually being a case for warranty, the customer shall reimburse Smaltmoto for the resulting expenditure unless the customer is not responsible for such allegation of defect.

7.10. Claims for damages related to warranty issues shall also be subject to the provisions under 8.

8. Liability

8.1. Smaltmoto is not responsible for damages, which Smaltmoto is not responseable for, in particular not for damages, which resulted from an inappropriate application or handling of the products. The customer is obligated to make the operating, to obey store and maintenance recommendations of Smaltmoto and/or the manufacturer only authorized changes spare parts professionally to replace and expendables material use, which correspond to the necessary specifications. Both before and regularly after contributions of the supplies and achievements by Smaltmoto the customer has to make if necessary maintenance work at its vehicle or vehicle part in sufficiently regular intervals. Smaltmoto is not liable for damages, which are to be attributed due to lack of proper care of the aforementioned duties of the customer.

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8.2. Smaltmoto is not responsible - irrespective of legal basis - neither for direct nor for indirect damages, which was caused by easy negligence by Smaltmoto or its executing aides.

8.3. The restriction of the numbers. 8.2 is not applicable, if Smaltmoto breach or its executing aide a substantial contract obligation (so-called cardinal obligation). In this case the liability of Smaltmoto is limited to typical and foreseeable damages at contract conclusion.

8.4. The restriction of the numbers. 8.2 is not applicable to obligation breaches of Smaltmoto or his executing aides, in the consequence to an injury from body, life or health.

8.5. The restriction of the numbers. 8.2 is not applicably to legally compelling liability regulations as for instance such of the product liability law.

8.6. The legal periods of limitation are valid.

8.7. The limitations of liability are valid also in favour of organs, co-workers and executing aides of Smaltmoto regarding any personal liability.

8.8. Smaltmoto points out expressly that the offered products are pure racing articles and are not subject to road traffic regulations, as far as it is not differently indicated in the product offer. For offences against road traffic regulations or traffic law Smaltmoto does not take over any liability!

9. Rights of use, patent rights third

9.1. All rights concerning products of Smaltmoto, which are supplied to customers or provided for the customers, in particular copyrights, achievement patent rights and related patent rights remain with Smaltmoto and/or the respective right owners. This is valid also, if products in accordance with defaults or under co-operation of the customers provided.

9.2. The customer shall be prohibited from duplicating, distributing, passing on, modifying, translating, expanding and/or making any other changes to products supplied by Smaltmoto as well as from decompiling or using Smaltmoto products, brand names, label names, logos or materials as a basis for developing similar products unless such actions are permitted under the contract or the law in express terms as far as this is not expressly contractual or legally permissible.

9.3. For each case of the illegitimate use, which exceeds the granted, simple right of use, Smaltmoto, if necessary manufacturers of other goods provided, reserves itself the asserting of requirements for compensation.

9.4. If a third party brings a claim that is in conflict with the right of utilization of the customer, the customer shall notify Smaltmoto thereof in writing immediately. The customer shall not acknowledge any claims of a third party without the consent of Smaltmoto. Smaltmoto will defend against the claims of a third party.

10. Copyrights

10.1. To the extent Smaltmoto manufactures products for the customer based on drawings, models, prototypes or other technical documents provided to it, the customer shall ensure that the proprietary rights of third parties are not violated. If, with reference to existing proprietary rights, third parties prohibit Smaltmoto in particular from manufacturing and delivering such items, Smaltmoto may – without being obligated to review the legal situation – cease any further activity in the pertinent scope and demand claims for damage from the customer. With the provision of such drawings, documents, etc., the customer shall indemnify Smaltmoto upon first request from all associated claims of third parties.

11. Data protection, confidentiality

11.1. The customer is instructed by Smaltmoto t that the data collected in the course of entering into the contract may be collected, processed and used by Smaltmoto in accordance with the provisions of Germany´s Federal Data Protection Act (BDSG) for the purpose of fulfilling its obligations under the contracts entered into with the customer. Such data may also be transmitted to affiliated companies of Smaltmoto or vicarious agents for the purposes of fulfilling the contract and for credit investigations.

11.2. The contracting parties undertake to keep confidential any and all commercial and technical information of the respective other party that they obtain or learn in the course of executing the contract provided that the respective other party has not disclosed such information publicly

12. Jurisdiction, place of performance, applicable law

12.1. If the customer is a merchant, a legal entity or a special fund under public law, the following shall apply: Jurisdiction over any legal disputes shall lie with the competent court at the business domicile of Smaltmoto. However, Smaltmoto may also bring legal action against the customer before a court in the customer's general jurisdiction.

12.2. The place of performance for deliveries and payments shall be the business domicile of Smaltmoto.

12.3. The contract shall be governed by the laws of the Federal Republic of Germany. The United Nations Convention on Contracts for the International Sale of Goods (CISG) dated 11 April 1980 shall be excluded.

13. Time of delivery and dispatch

13.1. Time of delivery and dispatch amount to 3-7 days after receipt of payment for storing products within Germany, 3-10 days within the European Union and 7-14 days outside of the European Union. Regarding customized products production time can amount to 14-21 days until date of dispatch. If Smaltmoto should not be able to meet a delivery date, customer will be advised immediatley. These general trading Terms and Conditions used of:

Smaltmoto Germany
owner Konstantin von Badewitz
Sunderanger 8
30989 Gehrden
Germany